Deliveries and Returns
We aim to get your order shipped to you within 3-5 working days, however if you do require an express delivery for a special occasion, please don’t hesitate to contact us directly so that we can discuss accommodating your specific needs.
Free delivery on orders over £50
£2.95 on all orders up to £50
£12.95 on orders over £100
£8.95 on orders between £50 - £100
£6.95 on orders up to £50
£15.95 on orders over £100
£12.95 on orders between £50 - £100
£10.95 on orders up to £50
If for any reason you’re not 100% satisfied with your Luks purchase, you can return it to us unused in its original packaging for an exchange or refund within 28 days from the date of purchase.
Please note that cost of postage will not be refunded, however for exchanges we will cover the cost of return post.
As we cannot accept liability for loss or damaged goods when in transit to us, we recommend that you use an insured and registered delivery to post your returns back to us and retain a post office receipt as proof of purchase.
In the event of any product being faulty, we will either refund or exchange the goods, and cover all costs of postage based on ‘Royal Mail Standard Delivery’. To return your order simply send us an email to email@example.com quoting your order reference number (which you will find in your ‘confirmation of order email’) and reason for return.
Whilst we make every effort to process returns as quickly as possible, during busy periods this may take up to 14 days from the date of receipt.
Return goods should be sent to:
110 Osborne Road