Our Guarantee

Lüks is committed to providing quality products that are ethically sourced, sustainably produced and rich in cultural heritage.

We only work with small family ateliers and artisans who have been hand looming for generations, using locally produced natural materials. In doing so we hope to promote the time honoured skills which our master craftsmen possess and go some way to help to preserve the tradition of hand looming, which has over recent years been heavily impacted by mass market machine manufacturing.

When looked after and cared for with the love they deserve, our products can last for years. Firm in this belief, we proudly offer a 20 year guarantee and will happily repair or replace any peshtemal and blanket that doesn’t live up to our stringent quality standards - now when was the last time you saw that kind of belief in craftsmanship being displayed in your high street stores?

If you’ve purchased a product from us in the past that has become damaged, simply email us a photo of it alongside your invoice reference to hello@lukslinen.com and we'll let you know if we can repair your product, or if we need to replace it. If it’s the latter we’ll simply ask you to return the faulty goods in exchange for a replacement. If the fault is down to normal wear and tear and let's be honest accidents do happen, then we are more than happy to have the product mended for you and will notify you with a fair price for repair to be made.

All usable returns are laundered and, where appropriate donated to charities supporting the Syrian refugee crisis.

If you have any questions relating to any of our products or are looking for a special gift that you can't find currently on the site, then please do email us at hello@lukslinen.com

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