Deliveries and Returns
We aim to get your order shipped to you within 3-5 working days, however if you do require an express delivery for a special occasion, please don’t hesitate to contact us directly so that we can discuss accommodating your specific needs.
Free delivery on orders over £50
£4.25 on all orders up to £50
£14.95 on orders over £100
£10.95 on orders between £50 - £100
£8.95 on orders up to £50
£18.95 on orders over £100
£15.95 on orders between £50 - £100
£12.95 on orders up to £50
Returns and Exchanges
If for any reason you’re not 100% satisfied with your Luks purchase, you can return it to us unused in its original packaging for an exchange or refund within 21 days from the date of purchase.
Returns within the UK are now free of charge using Collect+. To process a refund or exchange please click here
Outside of the UK we cannot accept liability for loss or damaged goods when in transit to us, we recommend that you use an insured and registered delivery to post your returns back to us and retain a postal receipt as proof of purchase.
In the event of any product being faulty, we will either refund or exchange the goods.
Whilst we make every effort to process returns as quickly as possible, during busy periods this may take up to 10 days from the date of receipt.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Return goods from outside of the UK should be sent to:
Please include your order number in the return parcel.